Enhance Your Dealership’s Performance with Our Expert Services

At Home Counties Vehicle Consultants, we offer a range of specialised services to support and optimise your dealership operations. From business optimisation to regulatory compliance and complaint management, our services are designed to help you achieve your goals and maintain high standards.
 

Dealer Optimisation Review

£1,500 + VAT

Our Dealer Optimisation Review provides a thorough assessment of your business processes and partnerships, including finance and warranty services. This service helps you:

- Achieve maximum profit per vehicle

- Identify areas for improvement and efficiency

- Develop a strategic plan for your dealership’s 5-year goals

FCA Applications

£1,500 + VAT

We offer comprehensive FCA application services for independent dealerships of all sizes. Our service includes:

- Full application preparation and submission

- Bespoke compliant paperwork and policies

- Adherence to FCA, FLA, SAF, and CRA 2015 regulations

Ensure your dealership meets all regulatory requirements with our expert application support.

Consumer Duty Bundle

£499 + VAT

Our Consumer Duty Bundle includes fully compliant paperwork and policies to help your dealership adhere to the latest regulations. This bundle covers:

- FCA, SAF, FLA, and CRA 2015 compliance

- Essential documents and policies for embedding into your business

- Ongoing support for regulatory updates

Ongoing Complaint Support

£50 + VAT per month (12-month contract)

Get continuous support for managing customer complaints with our ongoing complaint support service. This includes:

- Phone line support for any questions or issues

- Guidance on dealer responsibilities and liabilities

Stay compliant and efficient with our regular phone support.

Stage 2 Complaint Support

£200 + VAT per month

For more serious complaints, our Stage 2 support includes:

- Direct management of severe complaints via your inbox

- Ensuring compliant handling in line with FCA, FLA, and CRA 2015

- Use of correct terminology and timely responses

Ensure serious complaints are managed effectively and compliantly.

Stage 3 Complaint Support

Price on Request

Our Stage 3 support service provides comprehensive management of all complaints for your dealership. This includes:

- Full management of all complaint processes

- Ensuring compliance with all regulations 

- Handling of monetary aspects and agreements with finance houses or customers

Outsource your complaint management to save time and ensure compliance.

Get in Touch For more details about our dealer services or to get started with any of our offerings, please contact us. Our team is here to support you in achieving operational excellence and regulatory compliance.