Expert Assistance for Resolving Dealership Complaints

At Home Counties Vehicle Consultants, we offer dedicated support for private customers dealing with difficult issues with dealerships. As experts in the automotive industry and regulations, we provide accurate and fair guidance to ensure the best possible outcome for your complaint.

Initial Complaint Review

£25 + VAT

Our initial review service includes:

- Assessment of your complaint against dealership issues

- Guidance on your rights and the appropriate steps to take

- Ensuring compliance with CRA 2015 and finance regulations

Get a professional review to understand your complaint and potential resolutions.

Straightforward Complaint Handling

No Win, No Fee - £75 + VAT

If you choose to proceed with us, our straightforward complaint handling includes:

- Management of the complaint without involving solicitors or courts

- Efforts to resolve the issue directly with the dealership

- A fee of £75 + VAT for straightforward cases

Resolve your complaint efficiently with our expert support, without upfront costs.

Complex Complaint Handling

Minimum Charge of £500 + VAT

For complaints that require solicitors or court involvement, our service includes:

- Comprehensive management of complex complaints

- Representation in legal proceedings if necessary

- A minimum charge of £500, with additional costs dependent on the complexity of the case

For more complex issues, we handle all aspects to ensure you get a fair resolution.

Why Choose Us?

- Expert Guidance: Benefit from our deep industry knowledge and regulatory expertise.

- Fair Outcomes: We work to ensure that your complaint is resolved in line with CRA 2015 and finance regulations.

- No Win, No Fee: For straightforward cases, you only pay if we succeed.

Get In Touch If you need assistance with a dealership complaint, contact us today. Our team is dedicated to helping you achieve a fair resolution and navigate the complexities of your case.